All products are subject to a quotation process due to the varied sizes and weights in our catalogue. This includes delivery to the required address.

Delivery rates are calculated depending on the parcel’s actual weight, volumetric weight and destination.

Please note that all quote requests are processed Monday to Friday between 8:30 and 16:00 (excluding public holidays). Quote requests placed over weekends or on public holidays will therefore only be processed on the following working day. The Sales Team will receive the request, determine stock availability or the need to order from Ifor Williams Trailers International (import requirement), and advise with a quotation.

Delivery to your address

Local delivery services are offered from our contracted couriers and road freighters. In the case of same city deliveries, our own fleet may deliver to you too.

Delivery of accessories and parts in most main & regional areas can be expected to take 72 – 96 hours from dispatch. Rural and outlying areas may take an additional 72 hours before delivery as some of these areas are not serviced daily. Please note that this excludes public holidays and weekends.

Delivery timelines of horseboxes will be determined per order.

International delivery timelines vary from country to country, we will provide an estimate delivery time at the time of quotation. Please note that international orders are subject to the destination country’s VAT and import duties. The purchaser is liable for these charges and WS Trailers will not facilitate payment of any import related costs or duties.

If a confirmed order has been booked with a courier, customers will receive a tracking number directly from the courier or from the WS Trailers Sales Team. Should an order be booked with a road freighter, the WS Trailers Sales will provide updates directly with the customer.

Please also note that if products are ordered which are deemed as dangerous goods by the airlines (e.g. spray canisters and aerosols) it will not be able to be sent with airfreight and additional delays in delivery can be expected.

Delivery to a Western Shoppe Branch

As a point of convenience for WS Trailers customers, orders can be collected at any Western Shoppe branch in South Africa. Due to the nature of the catalogue, delivery fees will be determined per quote request.

  • Confirmed orders marked for collection at Western Shoppe Johannesburg will be available for collection 1-2 working days from order confirmation.
  • Confirmed orders marked for collection at any other Western Shoppe branch will be available for collection 3-4 working days from order confirmation. Should a large parcel be flagged for a longer delivery time, the WS Trailers Sales Team will advise accordingly.
  • The WS Trailers Sales team will notify you when your order is available for collection at your nominated Western Shoppe branch.

Please email connect@wstrailers.co.za with further enquiries.