Customer Feedback & Complaints

WS Trailers values your support and feedback on your time and interactions with our business and products.

Should you need to bring something to our attention, good or bad, please do email connect@wstrailers.co.za or use any of the other provided contact points on the website.

Complaints

  • If our products or services have not met your expectations or if you have a concern with WS Trailers, do inform us directly and as soon as possible.
  • WS Trailers will always work to resolve complaints in a positive and expedient manner, ideally at the first point of contact, however this may not be possible should we need to consult with international suppliers or external service providers on the complaint at hand.
  • Where issues are more complex and more time is required, you will be kept informed of the progress of the investigation and the expected timeframe for completion.